They have a monopoly in our apartment building.... and they suck.
Usually my complaint is about the fact that their DSL service isn't working -- and their customer support are complete and total idiots who are aghast at the concept of a home router or the completely outrageous concept that hubby and I might want to use both of our computers on the internet --- AT THE SAME TIME!!!
No, today the complaint is about their bill payment process.
Their website is nearly impossible to find, and when I finally found it -- their on-line bill payment option was down.... and now has been down all day.
Finally, I gave up and decided to call -- and, their billing department doesn't answer the phone on weekends.
I used to complain about Comcast -- but, I'd love to have them back. At least you can give them money and get someone to help you --- eventually....